Debtors KAM and Debtors Manager can approve, decline or propose another arrangement to the customer in an effort to get all arrangements paid in full within the same financial year. If a customer responds with a payment arrangement on an email or letter to pay the account, these must be forwarded to Debtors KAM and a Supervisor. Final Demand is to be sent out for the full balance outstanding on the account. If no payment is received, credit controller / CLA to issue a final demand to customer on the 45th day (45 days overdue) (10 days to respond). If no payment is received the credit controller / CLA must send a soft letter to the customer on 35 days of the month (5 days overdue) allow debtor 10 days to respond credit controller should check all contact details in blue file if they can t get hold of a customer The external credit controller, KAM, RKAM or Store Manager must be contacted if assistance is needed to get overdue amounts paid or when no contact can be made with a debtor
Please note active telephonic collections are to be made on an ongoing basis. Settlement discount can only be allowed as per the company policy and procedureĮnsure month end payment clearing is done within timelineĮnsure monthly collection targets are met Payments must be allocated as per customers remittance and training provided to avoid incorrect clearing
WINNONLIN LICENSE COST UPDATE
Update notes on FD 32 of full conversations and precise details (date and names) VERY IMPORTANT
Operations Management / Process Analysis (4)Ĭredit Control Senior Process Associate (English)Įnsure accounts trade within approved terms and limit, uplift credit limits on receipt of proof of payment - LOAĮnsure statements, soft letters and final demands are sent as per the set timelinesĮnsure all queries are dealt with timeously and feedback is given to the customerĮnsure all reporting is done as per set timelines eg: feedback on top 50 overdue accounts, book reviews etcįollow up on due and overdue payments without delay to ensure payments in a timely manner
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